And why does your business need one?

As well as supporting you with your managed IT solutions, which you can find out more about below, we are here to help you transform how your business uses digital technology to improve your efficiency, giving you more time to concentrate on your business!

Digital transformation is imperative for flourishing modern businesses, integrating new digital methods and ways of doing things in all areas of your business. Do you use the Microsoft Office suite? How many of the products available to you do you or your employees actually use? Have you ever wondered what those extra icons on the admin dashboard do?

We can help you not only to understand the products you have at your fingertips, but also to use these to find innovate solutions to your business challenges and identify areas where you can improve efficiency. We can teach you to use these and support your as your business develops and your challenges change.

Protect your digital assets against human, technical or natural disaster

IT providers have come a long way since the old break/fix days when you’d search for a company that could offer repairs, upgrades or installations on an ad-hoc, reactive basis when things went wrong. The thinking behind IT has evolved to a more proactive approach, where problems are prevented before companies barely even notice.

If there is an IT glitch – whether through human, technical or natural error – a forward-thinking MSP like 1101 can get things back to normal quicker (think hours rather than days) than if you or your staff attempted to fix things by hand.

Granted, you can’t plan for a meteor landing on your office in the same way no MSP will ever be able to spot every possible fault in an IT system. The only way to achieve close to 100 percent protection is through regular updates which can be time consuming for staff and difficult to remember. Working with an MSP means automatic or scheduled updates are set up to ensure there is never a break in the circuit. If it does fail, you’ll have the peace of mind that you have access to an expert team with the knowledge and competence to react effectively.

And who doesn’t want a better organised, more efficiently operating, and competently safeguarded business?

Far more than just IT support

While work is outsourced to a managed service provider, a brilliant provider should feel more like a collaborator. You want an MSP to work in partnership with your company and understand its unique needs, advising, recommending, directing and developing your IT systems while cutting through the complexity of ever-changing technology and systems. The goal is to make sure your tech works how you want it to, when you want it to.

Not every company has the budget or skills to fuel an in-house IT team with experts in every area. Using an MSP like 1101 helps bridge that skills gap by providing access to a wide pool of technical engineers with battle-tested experience in varying specialisms. Your company saves on recruitment, training and staffing costs, while reaping the benefits of having first-rate support from an IT partner that appreciates the very bones of your company as much a loyal employee would.

Are you getting the most from your current MSP?

The best MSPs work collaboratively with companies and should help not hinder your business. You want predictable and reliable support when you need it the most.

By following the ITIL framework, with 1101 you’ll receive a systematic approach designed around customer experience. IT doesn’t have to be complicated; clients are looking for transparency and value for money, not someone who wraps things in jargon and is sketchy on costs. IT management proves most cost-effective when straight-forward strategies are put in place to build a stable IT environment that allows for growth, scale and change.

We appointed 1101 (formally MCI) in May 2023 having had issues with our previous supplier, who we had worked with for a number of years. At first we were very apprehensive but from the initial onboarding to the continued support we are getting I cannot fault them and wouldn’t hesitate to recommend them to anyone. I feel like we finally have a Business IT Solutions partner who can help us grow as a company.

Already have an internal IT department?

An MSP won’t make them redundant. Quite the opposite. On average, an in-house IT team spends around 86 percent of their time simply keeping systems functioning as they should, leaving little time in the working week to develop new initiatives or deal with unforeseen issues.

By partnering with an MSP like 1101, you can give us the mundane maintenance tasks to do, so your staff can concentrate on jobs they rarely get round to, like expanding your existing IT structure with customised software or offering internal IT training to different departments.